Introduction
Last updated on 18th September 2025
Your Privacy is of paramount importance to us. We are committed to safeguarding your privacy and protecting your Personal Data that is with us. This Privacy Notice outlines the details of the Personal Data we collect and process, how we handle it and the purposes for which we use it. Please read the following carefully to understand our practices regarding your Personal Data.
Throughout this document, the terms “we”, “us”, “our” & “ours” refer to TVS Organics and the terms “you”, “you” and “yours” refer to you (the individual whose Personal Data we are referring to).
What Personal Data Do We Collect, Store and Process?
Categories of Personal Data that we collect, store and process are as follows:
- Demographic, Identity & Contact Data (for e.g., name, last name, email address, address, phone number).
- Communications details (for e.g., communication done through emails)
- Government issued ID proof.
- Product related information (for e.g. Farm, land and product details etc.)
- Generated Data (for e.g., Farmer ID, Vendor ID, etc.)
- Financial Account Details (for e.g., Bank account details)
- Online Identifiers and other Technical Data (e.g., IP address, browser type, device identifiers)
Where Do We Collect Your Personal Data From?
We collect your personal data
- When you visit our website and use the contact us facility.
- When you fill up and submit your information via the Registration, Application or Feedback forms.
How Do We Use Your Personal Data?
We use your personal data for the following purposes:
- Responding to queries submitted via the website
- Onboarding and verification of farmers and vendors
- Facilitating payment processing and invoicing
- Maintaining records for audit and compliance purposes
- Improving our services and addressing customer enquiries
On What Legal Grounds Do We Process Your Personal Data?
We process your Personal Data by relying on one or more of the following legal grounds:
- You have consented to us processing your personal data for specified reasons
- You have voluntarily provided your personal data for the performance of contract, onboarding and registration with us.
- The processing is necessary for compliance with a legal obligation we may have towards other stakeholders like law enforcement agencies, government agencies, regulators, etc.
- Any other legitimate use we can rely for our internal business operations.
Where the processing is based on your consent, you have the right to withdraw your consent at any point in time. Upon receipt of your request to withdraw your consent, the consequences of withdrawal will be communicated to you. In many cases, upon such a withdrawal, we may not be able to continue offering our services to you. You may withdraw your consent by contacting us using the details specified in the ‘Contact Us’ section.
Whom do we share your personal data with?
We may disclose your data:
- To our group companies. and its deputed employees, for the purpose of technical and operational support as and when required;
- Any service providers who support invoicing, payments or IT systems.
- Third Party Service Providers who work for us or provide services or products to us
We may also share your personal data under the following circumstances:
- To respond to court orders or legal process, or to establish our legal rights or defend against legal claims.
- if we are acquired by or merged with another company
Data Storage:
The data collected from you is stored in India. Any Personal Data that we transfer will be protected in accordance with this Privacy Notice.
How Do We Secure Your Personal Data?
We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure that appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion. We train our employees in the importance of maintaining the privacy and security of your Personal Data. We ensure that the third parties with whom we share your Personal Data under appropriate contracts take appropriate security measures to protect your Personal Data in line with our policies.
How Do We Use Cookies and other Tracking Mechanisms?
We use cookies and other tracking mechanisms on our website to collect data about you. We use the data collected from cookies and trackers to analyze trends and statistics. This will help us optimize and customize your website experience and to provide better website functionality.
What Are Your Privacy Rights?
You have certain rights regarding your Personal Data that is with us, and we commit to providing you with them.
- Right to Access Information: You have the right to get confirmation and access to your Personal Data that is with us along with other supporting information.
- Right to Correction and Erasure: You have the right to ask us to correction, complete, update and erase your personal data which is stored with us.
- Right to nominate You have the right to nominate, any other individual, who shall, in the event of your death/ incapacity exercise your rights with respect to the Data Privacy
- Right of grievance redressal: You have the right to readily available means of grievance redressal in respect of any act or omission committed by us in relation to your personal data or your rights guaranteed under this act.
- Right to withdraw consent: You have the right to withdraw your consent at any point of time. However, in some circumstances, we may have to limit the products and services provided to you due to withdrawal of your consent.
If you wish to make a request to exercise any of your rights, you can contact us using the details in the ‘Contact Us’ section of this Privacy Notice.
Links to Other Websites
Our website may contain links to websites of other organisations. This Privacy Notice does not cover how that organisation processes Personal Data. We encourage you to read the Privacy Notices of the other websites you visit.
How Do We Keep This Notice Up to Date?
We regularly review and update our Privacy Notice to ensure it is up-to-date and accurate. Any important changes to this privacy notice will be notified to you. When we post changes to this Privacy Notice, we will revise the “last updated” date.
Limitation of Liability
To the extent permissible under the law, we shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of this Privacy Policy.
Governing Law, Jurisdiction and Dispute Resolution
This Privacy Policy shall be construed and governed by the laws of India without regard to principles of conflict of laws. However, if you have a dispute resolution mechanism available under the laws applicable in India, that mechanism shall be the primary method for resolving the dispute. In the absence of such a mechanism, all disputes, differences, claims, controversies and the like, which may arise between the parties to this Privacy Policy, including construction, meaning or operation or effect of the same shall be referred to sole arbitration of an arbitrator to be nominated by the MCCI Arbitration, Mediation and Conciliation Centre (MAMC), at the request of the authorised signatory of either InKo Centre or yourself, as the case may be, and such arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996, or its statutory amendments, and in accordance with the MAMC’s Rules of Arbitration and Conciliation or its amendments, in English language, and the seat of arbitration shall be at Chennai. The Award passed by the Arbitrator shall be final and binding on both the Parties. For any interim relief, the courts in Chennai shall have exclusive jurisdiction.
How Do You Contact Us?
For any further queries or grievances related to privacy or exercising your rights, you could reach the Data Privacy Office at the following email address:
Email: privacy@tvses.org